Freestead Process Technology

Emergency Call-Outs

Even with the best preventative maintenance and forward planning, emergencies can happen.

We understand what’s at stake when you have a need for an emergency call-out

At Freestead, we understand that an emergency means you need support quickly - not in a ‘couple of days’ time’ or next week. We understand what’s at stake. That’s why the Freestead emergency call-out service really is orientated towards your needs and those of your business.

Fast emergency call-out response when you need it

For our Customers with Technical Support & GMP Service Contract Agreements we commit to the following maximum emergency response times, 24/7/365:

  • A qualified engineer will call you back within 4 hours of your call.
  • If the problem cannot be resolved over the telephone we will provide an engineer on site within 24 hours.
  • It is reassuring to know that your Pharmaceutical or Biotechnology process plant is in the safe hands of an experienced professional service team.

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GMP Servicing and Technical Support for the Pharmaceutical and Biotechnology industries

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